Returns & Exchanges

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

1. The items with the original receipt are returned within 30 days of purchase.
2. Items must be in original condition as purchased and all labels/tickets attached. Garments must not have been worn.

Variation to refund & exchange policy for items purchased with Afterpay

An item purchased online using Afterpay as tender can be

1. refunded by posting it to our Online Store Returns/Exchange address or
2. exchanged in store for product or a gift card. Gift cards will also be issued for any difference between the item exchanged and the amount originally paid.

We are unable to issue refunds in store where Afterpay was used as tender. All refunds and exchanges are subject to our refund and exchange policy having been met.

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

Purchases made in Dotti stores

Purchases made in a Dotti New Zealand retail store can be returned in a Dotti New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return an item purchased online:

1. in any Dotti retail store in New Zealand; or
2. by posting it to our Online Store Returns/Exchange address.

Dotti Online
Returns & Exchanges
The Just Group
38 Sir Woolf Fisher Drive
Highbrook, Auckland
New Zealand 2161

• Make sure your order number, name, address, email, phone number and instructions are included and any comments.
• All returns remain the responsibility of the purchaser until received by Dotti.

Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Dotti. Exchanges are subject to stock availability.

Purchases made in Dotti stores

Purchases made in a Dotti New Zealand retail store (including purchases in a New Zealand store for delivery to you) can be exchanged in a Dotti New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can exchange an item purchased online:

1. in any Dotti retail store in New Zealand; or
2. by posting it to our Online Store Returns/Exchange address.

Returns & Exchanges
The Just Group
38 Sir Woolf Fisher Drive
Highbrook, Auckland
New Zealand 2161

• Make sure your order number, name, address, email, phone number are included along with a list of alternative item(s) in case we have sold out of your first choice.
• Standard delivery charges apply on re-delivery for online exchanges; unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
• All exchanges remain the responsibility of the purchaser until received by Dotti.