Gift Card Help

Gift Cards are easy to purchase and redeem online or in your nearest Dotti store.

New Zealand Standard Delivery
$3.95 | 3 - 6 Business Days*

New Zealand Express Delivery
$6.95 | 1 - 6 Business Days*

Gift cards can be purchased online or in store and are redeemable both online & in store

Gift cards can be purchased online or in store and are redeemable both online & in store

Standard Delivery via New Zealand Post and Express Delivery via PBT and their rural delivery partners. Delivery on business days and not on weekends or public holidays

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Purchasing with your Gift Card Online

To use your gift card to make a purchase online, just select the Gift Card tab in the Payment section of the checkout. Enter the card number and 4 digit PIN located under the scratch panel.

The amount of your order will then be deducted from your card and any remaining amount will stay on your card for future use.

You can use one gift card per order. Should you have multiple gift cards, please contact us with your gift card details and we can assist you in placing your order.

You can combine your gift card payment with Credit Card or PayPal. Please ensure that you enter your gift card details first.

You can use your gift card as many times as you want until the balance reaches zero.

We will not refund cash for any unused gift card amount.

Gift Card Balance & Transaction History

Click here to check your Gift Card balance & see your transaction history.

Neither the Just Group, nor the provider of the data represents or guarantees, or accepts any liability whatsoever in respect of, the accuracy, currency or completeness of the gift card information. The Just Group does not accept any liability for any delays, interruptions, errors, or omissions, however occurring (including as a result of negligence) in the collecting, recording, processing, storing or dissemination of this information.

Gift Card Expiry

Gift cards are valid for 12 months from the date of purchase. The expiry date can be found on the back of the gift card or online.

Lost & Stolen Gift Cards

Treat your gift card like cash. Lost and stolen gift cards will not be replaced or refunded.

Gift Card Terms & Conditions of Use

New Zealand

This gift card ("card") is issued by Kimbyr Investments Limited, Company Number 205268 trading as Dotti. A defaced, mutilated, altered, lost or stolen card will not be replaced, refunded or redeemed. This card once activated is: redeemable for merchandise at Dotti stores in New Zealand; not redeemable for cash and is not a negotiable instrument; valid until the earlier of the expiry date shown on the card (being one year from date of issue) or when no amount remains on the card; not able to be reloaded; partially redeemable. Cash will not be given for any unused amount. Any unused amount after the expiry date of this card will not be refunded or credited.

Gift Card Enquiries

Contact Us anytime via email.

Phone 9am – 12am weekdays New Zealand Daylight Savings Time.

  • New Zealand 0800 369 327
  • Australia 1800 653 187
  • International + 61 3 9420 0200