Off somewhere else? We can email your shopping bag to you, so you can shop these goodies later!
If your query is urgent, please contact our Customer Service Team via phone.
For online order enquiries including delivery, returns, exchanges and technical issues, please contact our Customer Service Team.
Monday to Friday 9am to 8pm NZDT*
New Zealand0800 369 327
Australia1800 653 187
International+ 61 3 9420 0200
*New Zealand Daylight Time
Email: customerservice@dotti.co.nz
Dotti Online
Returns & Exchanges
The Just Group
38 Sir Woolf Fisher Drive
Highbrook, Auckland
New Zealand 2161
Please contact the Just Group Head Office::
457 St Kilda Rd
Melbourne, VIC
Australia, 3004
Phone: + 61 3 9420 0200
Dotti Online
457 St Kilda Road
Melbourne, VIC
Australia, 3004
Please contact our Just Group Privacy Officer:
457 St Kilda Road
Melbourne, VIC, Australia, 3004
Phone: 1800 333 232
Email: privacyofficer@jjh.com.au
If you are interested in being considered for future vacancies, we invite you to register your details online at Careers by submitting your application; you will be one step closer to finding out how you can be a part of the Just Group!
Thank you for your recent interest in doing work experience at the Just Group.
We receive many requests for work experience with our company, and the following details apply:
As the Just Group does not have a work experience program in place for secondary school students at Head Office or in stores, unfortunately we are unable to accept applications.
The Just Group supports work experience placements that are part of a relevant tertiary study program, however as demand is high, we are only able to accept a limited number of students each year.
Students must formally apply in writing, providing details of their current studies, resume and reasons for applying for work placement.
Applications can be forwarded to:
Just Group
Group Human Resources Department
PO BOX 204072
Highbrook, Auckland NZ 2161
Once again, thanks for your interest in the Just Group
If you would like to send Dotti a request for sponsorship, donations or local advertising opportunities we would encourage you to contact our local Just Group state office as we have specific Business Managers in each state that have a budget and set guidelines to process these requests.
NZ: +64 (9) 526 0610
Any national sponsorship requests should be processed through The Just Group Head Office.
The Just Group
PO BOX 204072
Highbrook, Auckland NZ 2161
For any further information required please visit The Just Group Website
Goods will be delivered on business days. No deliveries will be made on weekends or public holidays.
We recommend a work address for prompt delivery, please note we do not deliver to PO Box addresses. We deliver by PBT.
| Location | Postage | Delivery Time |
|---|---|---|
| Auckland Local | $9.95 NZD | 1-2 Business Days *For next business day delivery order by 2pm |
| North Island City Deliveries | $9.95 NZD | 1-2 Business Days *For next business day delivery order by 2pm |
| North Island Rural Deliveries | $9.95 NZD | 1-5 Business Days |
| South Island Next Business Day Priority Delivery* | $12.95 NZD | 1 Business Day *For next business day delivery order by 2pm |
| South Island City Deliveries | $9.95 NZD | 1-3 Business Days |
| South Island Rural Deliveries | $9.95 NZD | 1-6 Business Days |
*South Island Next Business Day Priority Delivery applies to qualifying postcodes. More information
We also deliver overseas, for deliveries outside New Zealand please visit our Australian website
Orders can be tracked through your Account under My Orders. A tracking ID number is sent to you in an email once your order is shipped. You can follow the link in that email to track your order.
Unfortunately, international orders cannot be tracked.
In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:
Purchases made in a Dotti retail store can be returned or exchanged in a Dotti New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.
You can return or exchange an item purchased online:
In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.
Please note: all returns or exchanges remain the responsibility of the purchaser until received by Dotti.
Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).
Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Dotti. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
Dotti Online,
The Just Group- Kimbyr Investments Ltd
38 Sir Woolf Fisher Drive,
Highbrook 2161,
Auckland, New Zealand.
Unfortunately we are unable to make any changes to your order once it has been submitted. You have the option once you receive your order to return the items back to the online returns center or your nearest store for an exchange or refund.
Unfortunately Dotti does not transfer stock between stores. Please contact our online customer service team to find out if your favourite item is available online for purchase or is coming online soon!
Once your order has been despatched from our warehouse, we will send you a confirmation email that will contain a tracking number.
Simply visit the PBT Couriers tracking website, enter in your tracking number and you'll be able to watch your Dotti parcel get delivered straight to your door!
You can also find your tracking number in your Dotti account. Simply log into your account and click MY ORDERS. This has all your Dotti order history stored for your reference!
In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:
Purchases made in a Dotti retail store in New Zealand (including purchases made in a New Zealand store for delivery to you) can be returned or exchanged in a Dotti New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.
You can return or exchange an item purchased online:
In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.
Please note: all returns or exchanges remain the responsibility of the purchaser until received by Dotti.
Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).
Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Dotti. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).
Dotti Online,
The Just Group- Kimbyr Investments Ltd
38 Sir Woolf Fisher Drive,
Highbrook 2161,
Auckland, New Zealand.
Unfortunately we are unable to make any changes after you have placed an order in store for delivery to you. You have the option once you receive your order to return the items back to your nearest store for an exchange or refund.
The Just Group
PO BOX 204072
Highbrook, Auckland NZ 2161
Ph: 0800 369 327
For all online order enquires please contact our customer service team Monday to Friday 9:00am to 7:30pm NZST
Dotti Online
The Just Group – Kimbyr Investments Ltd,
38 Sir Woolf Drive;
Highbrook 2161, Auckland New Zealand
The Just Group
PO BOX 204072
Highbrook, Auckland NZ 2161
The Just Group
PO BOX 204072
Highbrook, Auckland NZ 2161
Phone number: 1800 333 232
E-mail: privacyofficer@jjh.com.au
*A standard delivery charge of $9.95 applies on clearance items.
Goods will be delivered on business days. No deliveries will be made on weekends or public holidays. We recommend a work address for prompt delivery, please note we do not deliver to PO Box addresses. We deliver by PBT.
