You can now pop into any Dotti store (excluding DFO), order your goodies at the counter and we'll send them straight to your door with FREE standard delivery on full price and promotional items. A standard delivery charge of $9.95 applies on clearance items.
Purchases made in a New Zealand store for delivery to you can be returned or exchanged in a Dotti retail store. You must present the receipt you received in the store at the time you purchased your items. Unfortunately we are unable to make any changes after you have placed an order in store for delivery to you. You have the option once you receive your order to return the items back to your nearest store for an exchange or refund.
Now sit back and wait just a few days to receive your order!
NOTE: Once you order is placed you should receive a confirmation email. Should you not receive this email within 2-3 hours, please contact our customer service team on 0800 369 327.
Sorry no changes once you click submit. If you are unhappy with your purchase once you receive it send it back to us for an exchange or refund or take it into your nearest Dotti store (excluding factory outlets and AU stores).
Unfortunately once your order has been placed we are unable to cancel it or make any changes. You are welcome to return or exchange your order at any Dotti store (excluding factory outlets and AU stores). See our Returns and Exchanges page for more details.
All valid promotional codes need to be keyed into the "Promotion Code" field within the shopping bag.
You can send a gift to someone using the same method you would use to place an order for yourself. When you enter the 'checkout' all you need to do is choose to deliver to a different address, select the gift option and add an optional message (max 250 characters). The goods will be delivered to the specified address without affecting your default details for future orders.
We will send the receipt with the goods to the lucky person without the prices shown.
We do require a contact name; phone number and address of the gift recipient, in case there are problems during delivery. Only under extreme circumstances would we contact the recipient, as we know in most cases the parcel is a surprise present.
Of course it is! Dotti online store uses VERISIGN security encryption method to ensure that your purchases are 100% secure. For more information on their technology please visit the verisign website.
Yes! Simply call our friendly customer service staff during business hours Monday to Friday*
By creating an account you have the option to shop online, enter exclusive competitions, rate & review products, plus so much more!
If you are new to Dotti and don't wish to register, you can still place an order as a guest shopper. By shopping as a guest you are not remembered as a member, you will miss out on future promotions, competitions and offers.
If you don't know or have forgotten your password, head to the login link at the top of the page and click "Forgot Password". Enter your email address and we will send you another. Remember to copy and paste the temporary password, as it is case sensitive!
New styles are placed onto the site every day! Our aim is to bring you all the latest Dotti styles available to purchase through our online store. You have to be fast because if the item you are looking for is out of stock we cannot guarantee that we will get more delivered.