Contact Us • Dotti NZ
No image available
No image available
Your request is being processed.
Skip to content
Hello! Australia
DOTTI.COM.AU
delivers straight
to you!
#winning!
Looking for the NEW ZEALAND site? Click here
Hello! New Zealand
DOTTI.CO.NZ
delivers straight
to you!
#winning!
Looking for the AUSTRALIA site? Click here


Searching for a
Dotti store?

Find your local store here

Contact Online Store

  • By Phone

  • Monday - Friday
  • 9:00AM - 7:30PM NZST)
  • NZ: 0800 369 327
  • AUS: 1800 653 187
  • INT: + 61 3 9420 0410
  • By Post

  • Just Group
  • P.O. Box 204072
  • Highbrook, East Tamaki
  • Auckland 2161

Contact Us

Customer Service Contact Us

Track your online order here

Send us an email

Mandatory fields marked *





FOR ALL GENERAL ENQUIRIES PLEASE CONTACT THE JUST GROUP HEAD OFFICE:

The Just Group
PO BOX 204072
Highbrook, Auckland NZ 2161
Ph: 0800 369 327

For all online order enquires please contact our customer service team Monday to Friday 9:00am to 7:30pm NZST

  • New Zealand 0800 369 327
  • Australia 1800 653 187
  • International + 61 3 9420 0410

RETURNS/EXCHANGES ADDRESS

Dotti Online
The Just Group – Kimbyr Investments Ltd,
38 Sir Woolf Drive;
Highbrook 2161, Auckland New Zealand

CONTACT US BY MAIL

The Just Group
PO BOX 204072
Highbrook, Auckland NZ 2161

FOR ANY PRIVACY RELATED QUERIES PLEASE CONTACT OUR PRIVACY OFFICER AT:

The Just Group
PO BOX 204072
Highbrook, Auckland NZ 2161
Phone number: 1800 333 232
E-mail: privacyofficer@jjh.com.au

JOB ENQUIRIES

If you are interested in being considered for future vacancies, we invite you to register your details online at Careers by submitting your application; you will be one step closer to finding out how you can be a part of the Just Group!

WORK EXPERIENCE

Thank you for your recent interest in doing work experience at the Just Group.

We receive many requests for work experience with our company, and the following details apply:

SECONDARY SCHOOL STUDENTS

As the Just Group does not have a work experience program in place for secondary school students at Head Office or in stores, unfortunately we are unable to accept applications.

TERTIARY STUDENTS

The Just Group supports work experience placements that are part of a relevant tertiary study program, however as demand is high, we are only able to accept a limited number of students each year.

Students must formally apply in writing, providing details of their current studies, resume and reasons for applying for work placement.

Applications can be forwarded to:
Just Group
Group Human Resources Department
PO BOX 204072
Highbrook, Auckland NZ 2161

Once again, thanks for your interest in the Just Group

SPONSORSHIP AND DONATIONS ENQUIRIES

If you would like to send Dotti a request for sponsorship, donations or local advertising opportunities we would encourage you to contact our local Just Group state office as we have specific Business Managers in each state that have a budget and set guidelines to process these requests.

NZ: +64 (9) 526 0610

Any national sponsorship requests should be processed through The Just Group Head Office.

The Just Group
PO BOX 204072
Highbrook, Auckland NZ 2161

For any further information required please visit The Just Group Website

Postage & Delivery

Goods will be delivered on business days. No deliveries will be made on weekends or public holidays.

We recommend a work address for prompt delivery, please note we do not deliver to PO Box addresses. We deliver by PBT.

Location Postage Delivery Time
Auckland Local $9.95 NZD 1-2 Business Days
*For next business day delivery order by 2pm
North Island City Deliveries $9.95 NZD 1-2 Business Days
*For next business day delivery order by 2pm
North Island Rural Deliveries $9.95 NZD 1-5 Business Days
South Island Next Business Day Priority Delivery* $12.95 NZD 1 Business Day
*For next business day delivery order by 2pm
South Island City Deliveries $9.95 NZD 1-3 Business Days
South Island Rural Deliveries $9.95 NZD 1-6 Business Days

*South Island Next Business Day Priority Delivery applies to qualifying postcodes. More information

We also deliver overseas, for deliveries outside New Zealand please visit our Australian website

ORDER TRACKING

Orders can be tracked through your Account> under My Orders. A tracking ID number is sent to you in an email once your order is shipped. You can follow the link in that email to track your order.

Unfortunately, international orders cannot be tracked.

OUR REFUND & EXCHANGE POLICY

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

  1. The items with the original receipt are returned within 30 days of purchase.
  2. Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.

HOW TO GET A REFUND OR MAKE AN EXCHANGE

Purchases made in store

Purchases made in a Dotti retail store can be returned or exchanged in a Dotti New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return or exchange an item purchased online:

  1. in any Dotti retail store in New Zealand; or
  2. by posting it to our Online Store Returns/Exchange address: Dotti Online, The Just Group- Kimbyr Investments Ltd, 38 Sir Woolf Fisher Drive, Highbrook 2161, Auckland, New Zealand.

In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.

Please note: all returns or exchanges remain the responsibility of the purchaser until received by Dotti.

REFUNDS – ADDITIONAL INFORMATION

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

EXCHANGES – ADDITIONAL INFORMATION

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Dotti. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).

RETURNS/EXCHANGE ADDRESS

Dotti Online,
The Just Group- Kimbyr Investments Ltd
38 Sir Woolf Fisher Drive,
Highbrook 2161,
Auckland, New Zealand.

Cancel/Changing Order

Unfortunately we are unable to make any changes to your order once it has been submitted. You have the option once you receive your order to return the items back to the online returns center or your nearest store for an exchange or refund.

TRANSFERRING STOCK

Unfortunately Dotti does not transfer stock between stores. Please contact our online customer service team to find out if your favourite item is available online for purchase or is coming online soon!

ONLINE CUSTOMER SERVICE

  • Monday to Friday 9:00am to 7:30pm NZST
  • New Zealand 0800 369 327
  • Australia 1800 653 187
  • International + 61 3 9420 0410
  • Email: feedback@Dotti.com.au

Product Enquiry

Please refer to our Size Guide for further information.

Forgot Password

Please visit the following link to reset your password. Reset Password

Order Tracking

Once your order has been despatched from our warehouse, we will send you a confirmation email that will contain a tracking number.

Simply visit the PBT Couriers tracking website, enter in your tracking number and you'll be able to watch your Dotti parcel get delivered straight to your door!

You can also find your tracking number in your Dotti account. Simply log into your account and click MY ORDERS. This has all your Dotti order history stored for your reference!

OUR REFUND & EXCHANGE POLICY

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

  1. The items with the original receipt are returned within 30 days of purchase.
  2. Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.

HOW TO GET A REFUND OR MAKE AN EXCHANGE

Purchases made in store

Purchases made in a Dotti retail store in New Zealand (including purchases made in a New Zealand store for delivery to you) can be returned or exchanged in a Dotti New Zealand retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return or exchange an item purchased online:

  1. in any Dotti retail store in New Zealand; or
  2. by posting it to our Online Store Returns/Exchange address: Dotti Online, The Just Group- Kimbyr Investments Ltd, 38 Sir Woolf Fisher Drive, Highbrook 2161, Auckland, New Zealand.

In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.

Please note: all returns or exchanges remain the responsibility of the purchaser until received by Dotti.

REFUNDS – ADDITIONAL INFORMATION

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

EXCHANGES – ADDITIONAL INFORMATION

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Dotti. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (e.g. they are faulty or not as ordered).

RETURNS/EXCHANGE ADDRESS

Dotti Online,
The Just Group- Kimbyr Investments Ltd
38 Sir Woolf Fisher Drive,
Highbrook 2161,
Auckland, New Zealand.

Cancel/Changing Order

Unfortunately we are unable to make any changes after you have placed an order in store for delivery to you. You have the option once you receive your order to return the items back to your nearest store for an exchange or refund.

FOR ALL GENERAL ENQUIRIES PLEASE CONTACT THE JUST GROUP HEAD OFFICE:

The Just Group
PO BOX 204072
Highbrook, Auckland NZ 2161
Ph: 0800 369 327

For all online order enquires please contact our customer service team Monday to Friday 9:00am to 7:30pm NZST

  • New Zealand 0800 369 327
  • Australia 1800 653 187
  • International + 61 3 9420 0410

RETURNS/EXCHANGES ADDRESS

Dotti Online
The Just Group – Kimbyr Investments Ltd,
38 Sir Woolf Drive;
Highbrook 2161, Auckland New Zealand

CONTACT US BY MAIL

The Just Group
PO BOX 204072
Highbrook, Auckland NZ 2161

FOR ANY PRIVACY RELATED QUERIES PLEASE CONTACT OUR PRIVACY OFFICER AT:

The Just Group
PO BOX 204072
Highbrook, Auckland NZ 2161
Phone number: 1800 333 232
E-mail: privacyofficer@jjh.com.au

DELIVERY TIMES FOR ORDERS PLACED IN STORE FOR DELIVERY TO YOU

Location
Postage
Delivery Time
Auckland Local
FREE*
1-2 Business Days
*For next business day delivery order by 2pm
North Island City Deliveries
FREE*
1-2 Business Days
*For next business day delivery order by 2pm
North Island Rural Deliveries
FREE*
1-5 Business Days
South Island City Deliveries
FREE*
1-3 Business Days
South Island Rural Deliveries
FREE*
1-6 Business Days

*A standard delivery charge of $9.95 applies on clearance items.

Goods will be delivered on business days. No deliveries will be made on weekends or public holidays. We recommend a work address for prompt delivery, please note we do not deliver to PO Box addresses. We deliver by PBT.